Terms of service

Please read all Terms and Conditions set by HiExchange before using any of our exchange directions or other services. HiExchange is provides service to its customers In order to make it easier for you to find your desired direction terms and rules, we have categorized terms of services into General and Special categories. We highly recommend you to read through General Rules and those considering your desired currency directions before doing any transaction on our website.

General Rules

1. All exchange operations must only take place on HiExchange platform with hi.exchange URL address. No one from HiExchange provides you with wallet address, bank account number, IBAN or any other forms of account number for transferring money or asking for additional fees.
2. All communications with customers will only happen through HiExchange formal email addresses (i.e [email protected]) or verified social media or messenger accounts stated on our website “Contact Us” page.
3. All fees and expenses are stated clearly in the final step of your order process. No one from HiExchange will ever ask you for additional fees that are not stated in the final step of your order.
4. Orders involving cryptocurrencies on one or both sides of the exchange direction should be paid in less than 20minutes. Due to the volatile nature of cryptocurrencies, unpaid orders will be canceled after 20 minutes hour from placing the order and users have to place a new order for the same operation.
5. HiExchange doesn’t ask you to sign up or go through KYC for placing orders on the website. But in order to be able to communicate with you in case any problems occurred, customers should provide a valid email address to continue order completion steps.
6. In case of a refund request from customers, the gateway fees are deducted from the original amount received in HiExchange accounts from the customer.
7. Any refund operations due to any reason, will be communicated with the customer and will be done after customers’ confirmation.
8. Users must pay exactly the amount that is stated on the final stage of placing their order.
9. Users can’t change (increase or decrease) the amount of their order after it is submitted. In order to do so, they need to place a new order and pay the new amount based on that.
10. Orders must be paid only to the wallet address/Account number stated by HiExchange on the final step of their order. HiExchange never announces account numbers or wallet addresses via Telegram, WhatsApp or other similar applications.

Webmoney Exchange Rules

1. Users must put the Track ID (Order ID) as the description of the transaction when sending WebMoney to our purse.
2. WebMoney exchange orders with missing Track ID in the description will lead to a refund from us. The refund process may take up to 3 working days and the transaction fee (WebMoney Fee) will be deducted from the original amount sent by the user.
3. The refund fee for webmoney is 0.8% of the amount received in our purse.
4. We cannot exchange WebMoney for Cryptocurrencies or Perfect Money as it is strictly forbidden by WebMoney.
5. Any refund in the form of WebMoney, like other currencies, is subject to deducting the transaction fee.
6. Please note that WebMoney accounts, depending on the type of the account, are subject to daily and monthly transfer limits. Always check your account limit before placing a WebMoney exchange order.
7. If we are sending WebMoney to users’ purse, the WebMoney fee is paid by HiExchange.
8. You can find your WebMoney account limit by checking the table below:

PayPal Exchange Rules

1. HiExchange does not accept PayPal as a form of payment from users. Therefore, we cannot exchange your PayPal for other currencies.
2. You can receive PayPal USD, EUR, or GBP in exchange for your crypto or e-currencies.
3. Always make sure you are providing HiExchange with an active PayPal account capable of receiving funds.
4. If your PayPal account is not active or has other issues, we cannot send your exchanged amount. In this case we contact you so you can provide us with a new account.
5. HiExchange keeps the right to refund your payment after 48 hours of sending you a notification for a new PayPal account. In this case any fees and expenses concerning the refund process will be deducted from the original amount.
6. PayPal refund periods may be different due to the amount sent by users and it might take from 24 hours to 7 working days. It means that after we received your refund request and the amount was received in our PayPal accounts, you will receive your payment after a certain amount based on your payment. The refund periods based on the amount are stated below:

• 10 to 100 USD ➡ 24 to 48 hours
• 101 to 300 USD ➡ 48 hours to 3 days
• 301 to 500 USD ➡ 3days to 5 days
• 501 to 1000 USD ➡ 5 days to 1 week

7. If you want to request a refund after you received PayPal in your account, please do not refund the amount without discussing it with our support team. We work around the clock to assist you.
8. Refunding PayPal amounts without discussing it with our support team might lead to losing your exchanged amount. Or 1.5% to 2% of the refunded amount will be deducted from your original amount.
9. HiExchange sends money via PayPal using more than 1 account.
10. Since the PayPal amount is sent to you using “Selling goods and services”, the transaction fee is variable from 2.9 % to 5.9 % + 0.30 $ fixed fee.
11. It might happen that PayPal holds the transferred money from 24 hours to 21 days for a confirmation. If the confirmation button is accessible from our side, we will confirm the payment quickly. Otherwise, you have to wait for PayPall to unhold the sent amount.
12. HiExchange is not responsible if the users' PayPal account gets limited by PayPal due to any reason. But in case of such incidents happening, you can always contact HiExchange Support team to guide you for lifting the limitations.
13. There are many cases that lead to PayPal holding the money sent to your account:

• You are new to receiving payments via PayPal
• Your account was inactive for a long time
• Your previous customers filed formal complaints for a refund, dispute, or chargeback
• You have a suspicious selling pattern due to PayPal algorithms
• You are selling riskier items

For more information about this issue you may visit this page:
My payment is on hold. Why is this happening?

Cryptocurrencies Exchange Rules

1. When sending any form of cryptocurrency to our wallets, customers must attach a screenshot of their wallet that includes the TDIX.
2. A cryptocurrency exchange order without TDIX or other required information included in the screenshot, will lead to suspending the order from HiExchange until the customer provides a screenshot with all required data.
3. If you’re sending BInance Coin or Ripple you should also include the Tag in your order details.
4. All cryptocurrency exchanges will be done after the transferred cryptos are received in HiExchange wallets.
5. Transaction fees to HiExchange wallets should be covered by the user.
6. HiExchange will transfer the exchanged amount to your desired account exactly based on the amount received in the wallet.
7. Every Crypto exchange order must be paid in less than 30 minute.
8. If a crypto order stays in the unpaid situation for more than 1 hour, the order will be automatically cancelled and users should place a new order.
9. Cryptocurrency exchanges are non-refundable.

Perfect Money Exchange Rules

1. The transaction fee for sending money to our Perfect Money accounts has to be paid by the user.
2. In case of a refund request, a transaction fee of 0.5% of the received amount will be deducted.
3. Due to Perfect Money rules, the transaction fee for sending money to unverified accounts is 1.99%.